Privacy Policy

St Lukes Advice Service - Privacy Notice

To deliver our services we need to collect, store and share certain personal information and we take this responsibility seriously. Any organisation that collects personal information must follow the General Data Protection Regulations May 2018 (GDPR).

You have a right to see information about you that we hold and if you have any questions or concerns about the way we keep or use your information, please do ask your Advisor.

St Lukes Advice Service keeps your personal data in our office in a secure location and the Data Protection Officer is Grace Smyth 01273 549203, grace@stlukesadviceservice.org.uk

Your Rights

You have a right to withhold data

You have a right to withhold data that is not required for us to fulfil our obligations as an advice service. When we collect data in this category you will be notified that you have the right to withhold.

You have a right to be forgotten
Once your case has been closed we have a legal requirement to retain your case file and information for 6 years, after which it will be destroyed.
You have a right to see all the data about you that we hold
You should request this in writing to the data controller, specifying an address to which we can post the data, or specifying if you require the information emailed in an electronic format. Information will be provided at the latest within one month of receipt of the request. If requests for data are repetitive or otherwise excessive then we will follow GDPR guidance.
You have a right to correct data if we have got it wrong
You should address requests for correction to the Data Protection Officer.
Your right to restrict processing of personal data
We use personal data only as is necessary to enable us to fulfil our statutory duties as an advice service, we have specific contracts which require us to collect certain data about our clients, we also need to collect your data to deliver our service to you. If you object to our legitimate processing of data please speak with the Data Protection Officer.
Your Right to Complain
You have a right to object to the processing of your personal data. Please speak or write to the Data Protection Officer if you have any concerns.