Careeers

Job title: Advice Worker

Reporting to: Service Delivery Manager
Contract type: Part-time 21 hours per week. Fixed-term (12 months) with the potential to extend (subject to funding).

About our organisation:

St Luke’s Advice Service (SLAS) is a small charity, based near Brighton Station at the Brighthelm Centre. We help some of the most vulnerable people in Brighton & Hove by providing practical, compassionate support and advice to help them overcome financial hardship and access benefits they desperately need. Last year our team of paid staff and volunteers helped over 500 people.
What makes us special is the time and compassion we offer each person who approaches us for help. We help people become whole again and feel connected to their community so they can overcome their financial crises and get back on with their lives.
We are highly regarded in the city and work in partnership with a number of other
organisations. We are proud to hold the Advice Service Alliance's “Advice Quality
Standard”.
We are a small, friendly team and welcome applications from all.

Role details:

You will be based in our office at the Brighthlem Centre with the potential for occasional home working. Your main responsibilities would be:

  • To provide welfare benefits advice and casework, ensuring timely and accurate advice,
    taking a holistic approach and ensuring clients’ needs are met.
  • To effectively support our clients with income maximisation and minimising expenditure. This will include research and advice into all applicable welfare benefits, supporting clients with the relevant applications and challenging decisions.
  • Confidently engage with partners and other relevant agencies, including signposting clients to external services.
  • To maintain clear and accurate case records utilising our case management system to achieve this.
  • To provide initial advice/triage for telephone and email enquiries
  • To support the wider team with general administrative duties

Required skills and competencies:

  • Good written and spoken communication skills
  • Strong client-facing skills, displaying empathy, patience, and experience of engaging with a diverse range of people/groups
  • Computer literate
  • Keen attention to detail
  • Able to work on a self-supervision basis, prioritise own work and meet deadlines
  • Comfortable to use own initiative to problem solve
  • An effective team player
  • Always willing to be flexible, adaptable, and happy to help colleagues
  • Capable of learning quickly and a commitment to keeping relevant skills and knowledge
    up to date
  • Compassionate and committed to upholding St Luke Advice Services’ values

Previous experience in the advice sector or working with similar client groups is preferable, but is not essential, as training will be given.
The Christian ethos is core to the work of the St Luke’s Advice Service, and this translates into dealing with problems holistically and looking at the whole person. We are committed to helping anyone who comes to our service, irrespective of gender, race, sexuality, age, disability or religious beliefs.

Application process:

Please send your CV along with a covering letter setting out how you meet the required skills
and competencies for this role to our Service Manager, Grace Smyth, at
grace@stlukesadviceservice.org.uk.

Please also provide the names and contact details of two personal referees who we can contact and who have known you for at least two years.
The application deadline is Friday 1st April 2022.
We will hold face to face (in person) interviews on Thursday 7th April 2022.
Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
The work we do involves working with vulnerable people. Under the Rehabilitation of Offenders Act 1974, applicants are therefore required to declare any convictions, including unspent convictions. Having previous convictions will not necessarily bar you from employment.

Reward:

The successful applicant will earn £ 20,200 per annum, pro-rated to reflect part-time working.
In addition, we offer four weeks paid holiday (plus bank holidays and discretionary and non-
contractual additional days off over Christmas and New Year), flexible working, automatic
enrolment in a pension and training as appropriate.