We are looking for an experienced money adviser to join our team on a part-time basis for 17.5 hours per week.
Reporting to our Service Delivery Manager, you will be based in our office in Exeter Street, Brighton, close to the Seven Dials. Your main responsibilities would be to:
- Interview clients and provide debt and money advice, as appropriate;
- Undertake and manage casework, seeking to maximise income and manage debts for clients;
- Negotiate with creditors on behalf of clients, by phone and letter;
- Maintain accurate written records of your casework;
- Respond to initial money advice enquiries made by phone, email and via our website, as appropriate;
- Work closely with the welfare benefits team, as appropriate.
We encourage the development of a supportive team environment and are committed to continuous professional development. This will include any technical training needed to provide debt and money advice.
This is a part time role, working 17.5 hours per week. We would ideally like these hours worked over 3 days, but are open to discussing other arrangements.
The role is initially on a fixed term 12 month contract for 17.5 hours per week. There is the potential for the number of hours per week to increase, the contract to be renewed and/or the role to become permanent, dependent on performance and the charity’s financial position.
The successful applicant will earn £19,110 FTE, pro-rated. In addition, we offer four weeks paid holiday (plus bank holidays), flexible working, automatic enrolment in a pension and training as appropriate.
Required Skills and Competencies
- Has previous experience in the provision of debt and money advice to casework level.
- Takes an ordered approach to casework and is able to follow set procedures concerning casework and computerised file management to achieve the expected standard required of the role
- Has effective oral and written communication skills with particular emphasis on negotiating and representing.
- Is a strong team player, willing to help colleagues but can work on own initiative;
- Is compassionate and committed to uphold the charity’s values.
- Experience of working with vulnerable people.
- Qualified as a Debt Relief Order Intermediary, or willing/able to train to become one.
- Experience of Financial Capability work.
- Knowledge of welfare benefits and/or tax credits.
Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
The Christian ethos is core to the work of the St Luke’s Advice Service and this translates in dealing with problems holistically and looking at the whole person. We are committed to helping anyone who comes to our service, irrespective of gender, race, sexuality, age, disability or religious beliefs.
Please send your CV along with a covering letter setting out how you meet the required skills and competencies for this role to our Service Manager, Grace Smyth, at [email protected]
Please also provide the names and contact details of two people who can be approached for references. Preferably one of these should consist of your current or most recent employer. Both referees must be able to comment on your suitability for the role. The application deadline is Wednesday 3rdApril 2019.
We intend to hold interviews on Friday 12th April 2019
The work we do involves working with vulnerable people. Under the Rehabilitation of Offenders Act 1974, applicants are therefore required to declare any convictions, including unspent convictions. Having previous convictions will not necessarily bar you from employment.