Current Vacancies

Advice Support Worker


St Lukes Advice Service (SLAS) is a registered charity providing free, practical, debt, tax credit and benefit advice to people in need from across Brighton & Hove. We are looking for a part-time advice support worker to join our friendly team and help us meet the ever-growing demand for our service.

 

About our organisation:

SLAS was founded 15 years ago. We help some of the most vulnerable people in Brighton & Hove by providing practical, compassionate support and advice to help them overcome financial hardship and access benefits they desperately need. We work in close partnership with a number of other advice agencies in the City, but what sets us apart is the time and compassion we offer each person who approaches us for help. We help people become whole again and feel connected to their community so they can overcome their financial crises and get back on with their lives. Christian values lie at the core of our work, and we are affiliated to St Lukes Church, Prestonville.

 

Your role:

Reporting to our Service Manager, you will be based in our office in Exeter Street, Brighton, close to the Seven Dials. Your main responsibilities would be to:

  • Assist our advisers with debt, welfare benefit and money management casework, including drafting written correspondence to creditors and clients, and maintenance of our internal client records
  • Assist the Service Manager with day-to-day administration of the charity, including basic book-keeping and data entry
  • Provide initial advice/triage for telephone enquiries
  • Advice clients on debt, tax credit and benefit issues.

 

Hours:

This is a permanent part time role, 20 hours per week, which can be worked flexibly across the week but preferably including time in the office on Monday and Friday (to provide support answering telephone). We are open to discussing flexible work arrangements, including working from home and term-time working.

 

Reward:

The successful applicant will earn £16-18k FTE, pro-rated, with position in the salary range determined by experience. In addition, we offer four weeks paid holiday (plus bank holidays), flexible working, automatic enrolment in a pension and training as appropriate.

 

Required skills and competencies:

We are looking for someone who:

* Has good written and spoken communication skills

* Has good attention to detail

* Is a self-starter, able to use own initiative

* Is a strong team player, willing to help colleagues

* Is compassionate and committed to uphold SLAS values

Previous experience in the advice sector or in book-keeping/records management would be helpful, but not essential

Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

SLAS is a Christian-based organisation, founded on the desire to show Jesus love in action through offering advice and compassion to those in end. All our staff and volunteers need to be comfortable working within that ethos.

 

Application process:

Please send your CV along with a covering letter setting out how you meet the required skills and competencies for this role to our Service Manager, Grace Smyth, at grace@stlukesadviceservice.org.uk. Please also provide the names and contact details of two personal referees who we can contact and who have known you for at least two years. The application deadline is Friday 26 May 2017.

We will hold interviews on Friday 23 June.

The work we do involves working with vulnerable people. Under the Rehabilitation of Offenders Act 1974, applicants are therefore required to declare any convictions, including unspent convictions. Having previous convictions will not necessarily bar you from employment.