Vision & Values

Vision & Values

Our vision is to build greater resilience in our service, in our clients, and in the broader community

St Luke's Advice Service Vision for 2029

We are proud of the service that the volunteers, staff and trustees of St Luke's Advice Service provide. We want to continue to improve the quality of our service and help more people. This is summed up in our vision which acts as our guiding star.

Our Three-Year Strategy for 2026-2029

Our Values

We strive to achieve best practice in all aspects of diversity and inclusion. We are affiliated to St Luke’s Church, Prestonville and Christian values are central to our work; this does not constrain who we help, we are open to everyone and are proud to serve the whole community.

St Luke’s Advice Service believes that every member of society is entitled to access information, advice, guidance and support services, appropriate to their needs, and to be aware of their basic rights as a citizen. To help make this belief a reality we strive to;

1
To develop the advice service sustainably, enabling effective, on-going support to be delivered.
2
To develop and strengthen our people, structures and processes to support the development of the service.
3
To improve service quality and increase access to our service particularly for those who are financially fragile or excluded.
4
To develop and strengthen our finances to ensure resilience for this plan and beyond.
5
To develop and influence key relationships to ensure effective partnerships working to the benefit of our clients, and the successful development of the service.
6
To strengthen our external profile to support our strategic objectives- raising awareness of the work that we do, and the impact we have on the individuals we support.
  • Listen empathetically
  • Behave in a non-judgemental way
  • Respect the whole person and be individual client centred
  • Provide a safe and relaxed environment for people to openly discuss their situation
  • Empower people by delivering solution-focused, practical advice, guidance and support
  • Persist in seeing people through their crises
  • Recognise that people can only be helped as much as they want
  • Provide an equal service to all who seek it, tailored to their individual needs
  • Operate the St Luke's Advice Service in ways that are open and transparent
  • Welcome and respond appropriately to constructive criticism and feedback