Our Impact

Our Impact

St Luke’s Advice Service is a registered charity in Brighton & Hove. We are a trusted, specialist partner supporting vulnerable people experiencing financial hardship, debt, and complex welfare issues. Our advisors are backed by FCA regulation and over a decade of holding the Advice Quality Standard.

Our small, experienced team delivers substantial impact. Through phone and face-to-face appointment, we provide accessible, client-centered support that complements and extends the capacity of frontline partners.

Our team’s expertise in money advice and welfare benefits help people overcome their financial struggles. However, it is our team’s compassion that helps people to feel whole again, connected to communities, and able to get back on with their lives.

Client Testimonials

I found my time with St Luke's to be of great benefit to my state of mind, they were very calming, kind, calming, and patient. I am very grateful of St. Luke's
I cannot thank Peter and the team enough. They have made an awful situation bearable and went above and beyond to help me. I am now in a place so much better than when I first went to them and it's all because of them
Thank you for your excellent service and guidance during this difficult time. I truly believe that there will be a better outcome as a result of your support
Alex was lovely and understanding and super friendly which helped me relax after stressing over the appointment for days. He is a credit to St. Luke's and a wonderful member of staff
Thank you so much to the whole team, heroes! You've changed my life. I was homeless before I 1st came to you (due to my disabilities) and never would have managed on my own
Thank you so much for what you do - It is such a Lifeline. Thank you Thank you Thank you
Thank you! Jess was so kind, helpful and knowledgeable. I would never have known what to do or got through the terms myself. She genuinely helped turn our lives around

In 2025/26, St Luke’s helped clients access £2.3 million in unclaimed benefits and supported the management or resolution of £960,000 in debt. 

Clients reported improved understanding, reduced stress, and increased financial stability. These outcomes help to prevent escalation, reduce crisis, and support long-term resilience.

94% of clients

Had improved understanding of their rights and options after support

4,260 calls were answered

1,716 of these calls were from new clients

57% experienced less stress after their appointment

Guiding our clients through the appeal process and giving moral support at tribunals when we can

84% of clients felt well-supported with benefit and debt issues

Our team's knowledge, expertise, commitment and compassion is what enables them to help so many people through difficult times