Current Vacancies
Client Support Co-ordinator
Location: Brighthelm Centre, Brighton
Reporting to: Director of Operations
Contract: Part-time (16 hours per week), fixed-term for 12 months (extension subject to funding)
Salary: £12.60 per hour
Working Pattern: 16 hours per week, to be worked across 3 to 4 days per week (flexible)
Application deadline: 9am, Monday 7 July 2025
Interview dates: Week commencing Monday 14 July 2025
About Us
St Luke’s Advice Service (SLAS) is a small, dedicated charity based at the Brighthelm Centre near Brighton Station. We provide practical, compassionate support to some of the most vulnerable people in Brighton & Hove, helping them to navigate financial hardship, claim benefits, and regain stability.
Our team of staff and volunteers supported nearly 900 people last year. What sets us apart is the time, empathy, and individual care we offer to everyone who turns to us for help. We aim to restore dignity, build connection, and empower people to overcome crises.
We are committed to equality and inclusion and welcome applications from all backgrounds.
About the Role
We are seeking a highly organised and compassionate Client Support Co-ordinator to join our small, friendly team. Based at our office at the Brighthelm Centre, you will be the first point of contact for clients and provide administrative support to our advisers, ensuring smooth day-to-day operations.
Key Responsibilities:
- Responding to client and public enquiries by phone, email, and in person
- Triaging phone calls: handling routine queries and gathering information for advisers
- Maintaining accurate and up-to-date records on our client database
- Scheduling appointments and managing calendars
- Providing general administrative support to advisers and the wider team
- Updating standard documents and templates
- Supporting general office coordination and administrative tasks as needed eg social media
- Undertaking any other duties reasonably required to support the smooth running of the service
Person Specification
- Proven administrative experience, ideally in a busy, people-facing setting
- Excellent communication skills, both written and verbal
- Strong interpersonal skills, with empathy and patience
- High attention to detail and good time management
- Able to balance and prioritise multiple responsibilities and tasks simultaneously
- Proficient with Microsoft Office, Outlook, database systems and social media
- A flexible, team-oriented approach and willingness to support colleagues
- Commitment to SLAS ‘S values and mission
Desirable:
- Experience in a charity, advice, or community support setting (not essential training will be provided).
How to Apply: Please email your CV and a covering letter outlining how you meet the person specification criteria to:
Grace Smyth, Director of Operations 📧 [email protected]
Deadline: 9am, Monday 7 July 2025
Interviews: In person, week beginning Monday 14 July 2025
Additional Information
- Successful candidate will be required to provide two referees
- Role subject to an Enhanced DBS check
- Due to the nature of our work, applicants must declare any criminal convictions (spent or unspent). A previous conviction will not necessarily prevent employment
What We Offer
- £12.60 per hour
- 7.2 weeks paid holiday (pro rata), including bank holidays and two-week Christmas closure
- Flexible working arrangements across 3 to 4 days per week
- Staff Wellbeing Programme
- Pension scheme (auto-enrolment if eligible)
- Ongoing training and development opportunities
Hear from the Team
“I love working with such a great, friendly, and supportive bunch of people. We help so many people in really difficult circumstances and make a real difference in their lives—you can’t beat that level of job satisfaction! I’m always learning new things and new ways to support our clients.”