We are not a drop in service, general enquiries can be answered over the phone or via email, for more complex enquiries, we can book you in for an appointment.
Unfortunately we do not provide housing advice. If you have housing issues, please seek advice from Shelter, the national homelessness charity.
No, unfortunately not, we can do appointments over the phone if you are unable to get to us for any reason.
We do provide debt and budgeting advice, give us a call or email.
If you’re struggling for food, call us, there is local support available that we can put you in touch with.
Yes, we provide general advice via phone or email to guide you through your eligibility check.
Yes, we assist with both reconsideration requests and appeal requests, whichever stage you are at.
Yes we can, if you need an interpreter we will book one for your appointment with us.
If you contact us via telephone, email, or website, we aim to get back to you within 5 working days, please don’t leave multiple messages as it will only delay our response, we will get back to you as soon as we can.
We strongly recommend you to call a crisis line
Yes, we do assist with this, get in touch and one of our debt team will be able to talk to you about your options and guide you through the process.
Additional Community Services